DENIM DEMOCRACY - A JEAN FOR EVERY WOMAN

RETURNS, EXCHANGES & REFUNDS

RETURNS, EXCHANGES & REFUNDS

We want our customers to love every item they purchase from I love Yoga Jeans.

If you are not 100% satisfied with your new purchase follow the instructions below so that we can help you find your perfect fit!

Conditions for Returns & Exchanges

There are just 3 simple rules in order to return or exchange a product with I love Yoga Jeans:

1.     Products must be returned within 14 days of purchase.
2.     Original tags must remain attached.
3.     Item(s) must be in original condition, unworn, unsoiled and in original packaging.

 Please try on clothing carefully as no items which have make-up marks or any stains will be accepted for exchange or return.

 

HOW TO RETURN AND EXCHANGE - within Australia

  1. Ensure all tags are intact and items are unworn as per the conditions above

  2. Contact I love Yoga Jeans via email at hello@iloveyogajeans.com and notify us of your intended exchange (style, colour and size you would like to exchange for) or return.
  3. To post the item, you will need to purchase a prepaid plastic satchel at your local post office

  4. Included the following items in your satchel:
            ·         The items you wish to return/exchange
            ·         The I love Yoga Jeans Return/Exchange form

  5. Please hold onto the tracking number for your package once you have posted it

Once your package is received by I love Yoga Jeans, your exchange or refund shall be processed immediately.

Expenses associated with postage shall not be refunded on return items.

Please note,

I love Yoga Jeans cannot be held liable for any items lost in transit, so keep that tracking number safe! 


Please send all returns to:

I love Yoga Jeans RETURNS 
1-154 Hall Street
Bondi Junction NSW 2026
AUSTRALIA

 

REFUNDS: 

If we are unable to deliver the item you ordered, the item is faulty/damaged or you are not 100 percent happy with the item, we will gladly refund you for the total amount of your purchase.

However we do not refund any associated shipping or postal charges from the return, unless the garment is deemed to be faulty. In which case please contact customer care by email immediately and we can assist you on how to return a faulty garment.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by I love Yoga Jeans, however, please allow 14 days from the day you return the product for your account to be credited. 

   

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, do not hesitate to contact I love Yoga Jeans by email hello@iloveyogajeans.com

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